Questions?
We’ve got you

As soon as your gift leaves us, we email you a tracking link. You can also use our Where’s my gift? page or the order status link in your confirmation email.

Yes. Every order ships free with tracking — no minimum spend, to every country we deliver to.

Orders are processed within [PROCESSING DAYS] business days. Delivery estimates for the US, UK, Canada, Australia and New Zealand are listed in our shipping policy.

You have 30 days from delivery. Email support@acuparastore.com with your order number first — we’ll reply with return instructions and the return address. Your statutory rights are not affected.

We’re sorry! Email us a photo and your order number and we’ll make it right with a replacement or refund.

You’ll see every payment method available in your country at checkout. Payments are encrypted and processed securely through Shopify — we never see or store your card details.

If it hasn’t shipped yet, email us as soon as possible and we’ll do our best to change it.

Yes — open your bag, tap “Add a gift message” and we’ll write it on a card.

Yes — just enter their name and address as the shipping address at checkout.