Last updated: October 13, 2026

1. Overview

These Terms of Service ("Terms") apply to your use of acuparastore.com (the "Site") and to all purchases made through it. The Site is operated by ACUPARA ("we", "us", "our").

By using the Site or placing an order, you agree to these Terms and to the policies they refer to: our Shipping Policy, Refund and Returns Policy, Privacy Policy, and Cookie Policy. Please read them carefully. If you don't agree, please don't use the Site.

If you are a consumer, nothing in these Terms limits or excludes any rights you have under the mandatory consumer protection laws of your country of residence.

2. About us

ACUPARA ("Gifts that carry the world") is an online gift shop operated by:

• ACUPARA
• Carrer de Rogent 52, 08026 Barcelona, Spain
• Email: support@acuparastore.com

Email is our only support channel. We reply within 24 hours on business days. The address above is our business address for written notices only. It is not a returns address; please see our Refund and Returns Policy for how returns work.

Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products to you.

3. Eligibility

To place an order, you must be at least the age of majority in your place of residence and able to enter into a binding contract. The Site is intended for personal, non-commercial use. We currently sell to customers in the United States, the United Kingdom, Canada, Australia, and New Zealand, and ship only to addresses in those countries.

You agree to provide accurate, current, and complete information when placing an order and to keep it up to date.

4. Products, descriptions, and images

We try to describe and show our products as accurately as possible. However:

• Colors on your screen may differ from the actual product, depending on your device and display settings.
• Product images may include styling or props that are not part of the product, unless the description says they are included.
• Sizes and dimensions are approximate unless stated otherwise.
• Small variations in color, texture, or finish may occur between items, especially with natural materials.

If a product you receive is not as described, you can return it under our Refund and Returns Policy, and you keep all your statutory rights.

All products are subject to availability. We may limit quantities, discontinue products, or change product descriptions at any time. Changes won't affect orders we have already accepted.

5. Orders and acceptance

When you place an order, you'll receive an order confirmation email. This email confirms that we have received your order. It does not yet mean we have accepted it.

A contract between you and us is formed when we send you a shipping confirmation email confirming that your order (or part of it) has been dispatched.

We may decline or cancel an order, or part of an order, before it is dispatched, for example if:

• the product is out of stock or no longer available;
• there was an obvious error in the price or product description;
• we can't deliver to the address you provided; or
• the order appears fraudulent, or we're unable to verify payment.

If we cancel all or part of your order, we'll let you know by email and refund any amount you've paid for the canceled items in full.

To change or cancel your order before it ships, email support@acuparastore.com as soon as possible. See our Shipping Policy for details.

6. Prices, currency, and taxes

• Prices are shown in the local currency of the market you're shopping from. Local currency prices are set or converted through Shopify Markets and may change from time to time.
• The price you pay is the price shown at checkout when you place your order.
• Any sales taxes we are required to collect (such as VAT or GST) are shown at checkout.
• Import duties and taxes: Duties and import taxes may be charged by the carrier or customs authority on delivery (DDU); these charges are not collected by us and are the recipient's responsibility.
• If your card or bank account is in a different currency, your bank may apply its own exchange rate or fees. We don't control these.

If a product is listed at an obviously incorrect price because of an error, we're not required to sell it at that price. If we discover the error before dispatching your order, we'll contact you and give you the choice of continuing at the correct price or canceling the order for a full refund.

7. Payment

We accept the payment methods shown at checkout, which may include Shopify Payments (credit and debit cards), PayPal, Apple Pay, Google Pay, and others. Payments are processed securely by our payment providers. We never receive or store your full card details.

By placing an order, you confirm that you're authorized to use the payment method you provide. Payment is taken when you place your order, unless the payment method shown at checkout works differently.

8. Shipping

Shipping is free and tracked on every order, with no minimum spend. Processing times, estimated delivery times, duties, and what happens if a parcel is lost, damaged, or delayed are explained in our Shipping Policy. Delivery times are estimates, not guarantees.

9. Returns, refunds, and cancellations

You can request a return within 30 days of delivery, as explained in our Refund and Returns Policy. Returns must always be started by emailing support@acuparastore.com. The return address is provided by email and is not our business address.

If you are a consumer in the EU/EEA or the UK, you also have a statutory right to withdraw from (cancel) your contract within 14 days without giving a reason. The Refund and Returns Policy explains this right and includes a model withdrawal form.

10. Gift wrapping and gift messages

Where we offer gift wrapping, its price (if any) is shown before you add it to your order. Wrapping materials and styles may vary from those shown on the Site, depending on availability.

If you add a gift message:

• you are responsible for its content, and we print or write it as you entered it;
• please don't include sensitive personal information, such as health information;
• we may decline to include a message that is unlawful, abusive, hateful, threatening, obscene, or that infringes anyone's rights, and we'll contact you if we do.

The gift recipient will see the gift message, and may be able to tell who sent the gift. Gift wrapping fees are refundable only as described in our Refund and Returns Policy.

11. Discount codes and gift cards

If we offer discount codes, they are subject to the conditions stated with each offer (for example, an expiry date or minimum spend). Discount codes can't be exchanged for cash and generally can't be combined, unless the offer says otherwise.

If we offer gift cards, they can be used to buy products on the Site and can't be exchanged for cash, except where the law requires otherwise. Any expiry date or other conditions will be shown when you buy the gift card.

12. Customer accounts

If you create an account, you're responsible for keeping your login details secure and for activity under your account. Please tell us immediately at support@acuparastore.com if you think your account has been accessed without your permission. You can ask us to close your account at any time.

13. Reviews and user content

We use Judge.me to collect and display product reviews. When you submit a review, photo, video, or other content ("User Content"):

• Your review must reflect your genuine, personal experience with the product.
• Your User Content must not be unlawful, misleading, defamatory, abusive, hateful, obscene, or infringe anyone's rights (including copyright, trademark, privacy, or image rights). It must not include other people's personal information or images without their permission.
• You keep ownership of your User Content. You grant us a non-exclusive, royalty-free, worldwide license to host, display, reproduce, and adapt it (for example, resizing an image) on the Site and on our social media channels, in connection with ACUPARA and our products. You can ask us to remove your review at any time by emailing support@acuparastore.com.
• We may moderate User Content and may remove content that breaches these Terms. We do not remove or hide reviews just because they are negative.
• Where a review is labeled as from a verified buyer, this means it has been matched to an order placed in our store.

Customer photos and videos. We will only use customer photos or videos (such as unboxing videos) in our marketing, on the Site, or on social media with the express permission of the person who created them. If you see your content used in a way you didn't agree to, please email support@acuparastore.com and we'll remove it.

14. Intellectual property

The Site and its content, including the ACUPARA name and logo, the ACUPARA turtle character, product photos, illustrations, animations, designs, text, and the look and feel of the Site, are owned by us or our licensors and are protected by intellectual property laws.

You may view and print content from the Site for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, or create derivative works from any part of the Site, or use the ACUPARA name, logo, or turtle character, without our prior written permission.

15. Prohibited uses

When using the Site, you must not:

• break any law or regulation, or encourage others to do so;
• infringe our intellectual property rights or anyone else's;
• provide false information, impersonate anyone, or use a payment method you're not authorized to use;
• place orders for resale or commercial purposes without our prior written agreement;
• upload or send viruses, malware, or other harmful code;
• try to gain unauthorized access to the Site, our systems, or other customers' accounts or data;
• use bots, scrapers, or other automated tools to access, copy, or collect data from the Site without our permission;
• interfere with the security or proper functioning of the Site; or
• harass, abuse, or harm others, including our staff.

We may suspend your access to the Site or cancel orders if you breach these rules.

16. Third-party services and links

The Site uses or links to third-party services, such as Shopify, payment providers, carriers, Judge.me, and social media platforms. We're not responsible for the content or practices of third-party websites, and your use of them is subject to their own terms and policies.

17. Availability of the Site

We aim to keep the Site available and working properly, but we can't guarantee that it will always be available, uninterrupted, or error-free. We may suspend or change the Site, for example for maintenance or updates.

18. Limitation of liability

Nothing in these Terms excludes or limits our liability:

• for death or personal injury caused by our negligence;
• for fraud or fraudulent misrepresentation;
• for gross negligence or willful misconduct, where the law does not allow it to be excluded;
• under product liability laws; or
• for any other matter that can't be excluded or limited under applicable law, including your statutory rights as a consumer (such as the legal guarantee of conformity, the Australian Consumer Law, and the New Zealand Consumer Guarantees Act).

Subject to the paragraph above:

• If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss or damage that was not foreseeable when the contract was made.
• We supply products for personal and private use only. If you use them for business purposes, we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• To the extent permitted by law, our total liability to you for any order is limited to the total amount you paid for that order.

19. Indemnity

To the extent permitted by applicable law, you agree to compensate us for reasonable losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site, including any User Content you submit. This section does not apply where it would be unenforceable against consumers under applicable law, and it does not limit your statutory rights.

20. Events outside our control

We're not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, such as natural disasters, extreme weather, pandemics, strikes, carrier or customs disruptions, power or internet failures, or government action. If such an event affects your order, we'll let you know and do what we reasonably can to reduce the delay. Where it continues, you may cancel your order and receive a refund for products you haven't received.

21. Privacy

Our Privacy Policy explains how we collect and use your personal information. Our Cookie Policy explains how we use cookies.

22. Governing law and jurisdiction

These Terms, and any contract between you and us, are governed by the laws of Spain.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence. You may bring proceedings in the courts of your country of residence, or in any other courts that have jurisdiction under applicable law. If you are not a consumer, the courts of Barcelona, Spain, have exclusive jurisdiction.

23. Complaints and dispute resolution

If you have a problem with an order or with the Site, please contact us first at support@acuparastore.com. Most issues can be resolved quickly this way, and we'll do our best to find a fair solution.

The European Commission's Online Dispute Resolution (ODR) platform was discontinued in July 2025, so we no longer link to it. If we can't resolve a dispute with you directly, you may be able to refer it to an alternative dispute resolution (ADR) body or consumer authority in your country, depending on your country's rules.

[ADR PARTICIPATION — state whether you adhere to Spain's Consumer Arbitration System (Sistema Arbitral de Consumo) or another ADR entity, or that you do not currently participate in ADR]

This does not affect your right to go to court.

24. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The version in force when you place your order applies to that order. The "Last updated" date at the top shows when these Terms were last changed.

25. General

• Severability: if any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in effect.
• No waiver: if we don't enforce a right under these Terms straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to another organization, but this won't affect your rights or reduce our obligations to you. You may not transfer your rights under these Terms without our consent.
• Entire agreement: these Terms and the policies they refer to are the entire agreement between you and us regarding the use of the Site and purchases made through it.
• Language: these Terms are provided in English.

26. Contact us

For any question about these Terms, email support@acuparastore.com. We reply within 24 hours on business days.

Written notices may be sent to: ACUPARA, Carrer de Rogent 52, 08026 Barcelona, Spain.